Apple Is Preparing Major Changes To Apple Care And Its Warranty System

On May 11, 2013

Apple Care is premium service were Apple offers customers the opportunity to protect their products through a special warranty that allows them to change/repair the damaged products in almost any conditions. At a meeting held on the Apple campus, a vice president announced the technical team about some major changes that will be implemented in Apple Care from the fall. The most important of them is being able to repair iPhones and other devices directly in Apple stores, and eventually those of authorized resellers.

“The biggest announcement, was the way repairs for iPhones will be handled soon,” the person, who asked not to be identified due to their active status as an Apple employee, told AppleInsider. “The way it is now, if almost anything is wrong with an iPhone, iPod, or iPad, the entire device is exchanged for a like-new re manufactured (sic) device, whether brought into an apple store or sent in for mail in repair. Now we are starting to actually repair the products and return the same device to the customer.”

Currently any completely damaged devices are replaced by Apple, but the new policy requires to repair them by replacing in-store perishable components, including screens. The new rules would save up to $1 billion annually for Apple and is a major change, since users will not receive the new terminal instead, but receive the same terminal, but repaired. Apart from this change, Apple plans to change the way that Apple Care works, that guarantee will not be acquired for each product, but can be purchased as a warranty plan that covers multiple products simultaneously.

All these changes will be implemented starting from the fall, and Americans will be the first to benefit by them. Gradually Apple stores and resellers around the world will likely apply the same rules, but there is no timeline yet for the release.