Once again Apple tops J.D. Power Rankings for Smartphone Consumer Satisfaction
By J.D. Power recently recently released the results of a consumer satisfaction survey that focused on Smartphones. To the surprise of no one, Apple was first and HTC second with Blackberry, Samsung, and the rest trailing behind. The iPhone had the best scores in everything but features, which HTC prevailed in.
For Smartphones, the key factors are: performance (35%); ease of operation (24%); features (21%); and physical design (20%).
For a sixth consecutive time, Apple ranks highest among manufacturers of smartphones in customer satisfaction. Apple achieves a score of 838 and performs well in all factors, particularly in ease of operation and features. HTC (801) follows Apple in the smartphone rankings.
What will it take to dethrone Apple and the iPhone? Please share your opinions with us in the comments.
